Insurance Portfolio Leader
2 weeks ago
About the Role
The Client Services Team Manager will lead a team of Client Services Advisors, empowering them to deliver exceptional service to clients. This involves listening closely to customers, understanding their needs, and offering tailored insurance solutions.
As a leader at Youi, you will shape the culture in our new contact centre from the ground up. You will be responsible for providing guidance and support to your team, ensuring they have the skills and knowledge to excel in their roles.
This is a dynamic and rewarding opportunity to make a real difference in the lives of our customers. You will be part of a well-established company with ambitious growth plans, working towards expanding into new markets.
Key Responsibilities
- Lead and manage a team of up to 12 Client Services Advisors
- Oversee policy updates and drive team performance to promote products and services
- Cultivate a culture of active listening and tailored solutions
- Mentor and coach team members to support their professional growth
- Leverage your understanding of the Youi environment to deliver exceptional results
About You
- Proven experience in leading teams effectively
- Exceptional problem-solving skills with the ability to make swift decisions
- A passion for team development and a commitment to unlocking each member's potential
- Excellent communication and interpersonal skills
- A high level of accountability and integrity
How to Apply
Learn more about Youi and our culture at youi.com.au
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