Service Network Coordinator
4 weeks ago
About the Opportunity
We are seeking a highly skilled Service Network Coordinator to assist in the maintenance of our service network coverage across Australia and New Zealand.
As a Service Network Coordinator, you will work closely with our Service Network Manager to ensure the service network is operating efficiently, cost-effectively, and meeting the highest possible customer service standards.
Key Responsibilities
- Maintain system configuration as directed in a timely manner.
- Engage and manage service centres with a primary focus on Electronics, Computers, and Mobile phone categories.
- Maintain all agreements and ensure all compliance obligations of the network are met.
- Highlight and report any issues or adverse trends.
- Support the roll-out of new processes with internal teams.
- Liaise with service centres on day-to-day queries and escalations.
Requirements
- 3+ years of relevant industry experience.
- Intermediate Excel skills.
- Sound organisational and time management skills.
- Strong numerical, analytical, and problem-solving skills.
- Strong attention to detail.
- Strong verbal and written communication skills.
- Ability to articulate ideas to technical and non-technical stakeholders.
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