Security Success Consultant

5 days ago


Melbourne, Victoria, Australia KnowBe4 Full time
About the Role

The Customer Success Manager (Enterprise) plays a pivotal role in maximizing customer lifetime value within assigned portfolios. This involves delivering exceptional customer experiences and ensuring optimal product utilization, resulting in outcomes that exceed customer expectations.

Key responsibilities include managing the onboarding process for new customers, overseeing renewals, and identifying opportunities for growth through add-ons and upsells. The CSM must forge strong relationships with customers, including management and executive stakeholders, to understand their objectives and develop tailored strategies for achieving them.

  • Develop and maintain relationships with high-level executives in enterprise accounts.
  • Assess and identify customer security program maturity levels, working with leadership to develop sustainable security cultures.
  • Leverage KnowBe4 assessments to increase proficiency and security awareness within organizations.
  • Coordinate with technical support for complex questions and ensure seamless onboarding processes.
  • Monitor customer adoption, usage, and health metrics, providing insights to drive successful product adoption.


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