Product Quality and Compliance Specialist

2 weeks ago


Sydney, New South Wales, Australia Koala Full time
About Us

Koala is a company that values innovation and quality. Our mission is to provide better furniture experiences, designed with the world in mind.

We combine customer-centric products, a world-class technology and fulfilment platform, incredible customer service, and social good to create happier, healthier habitats.

Job Description

This role is responsible for securing Koala's product quality, customer safety, sustainability, and testing standards while ensuring compliance with all regulatory requirements in various markets.

Key Responsibilities
  1. Collaborate with internal development teams and supply partners to ensure new and existing products meet quality and compliance standards in different markets.
  2. Develop and manage testing schedules and costs, including booking tests and assessments with third-party providers and conducting in-house quality tests.
  3. Partner with designers and engineers to ensure successful and on-time product launches and work closely with the customer experience team to gather feedback for quality improvements from customer returns and warranty claims.
  4. Contribute to improving Koala's quality and compliance frameworks for existing and new markets, including test standards, methods, and evaluation criteria.
  5. Coordinate with third-party providers to apply for and renew product certifications in different markets based on demand and regulatory requirements.
  6. Assist relevant stakeholders in conducting injury, quality, and compliance investigations by providing testing evidence and detailed analysis if required.
Requirements
  • 5+ years of experience in a compliance or quality role, preferably with demonstrable experience in furniture materials or products, or experience in FMCG, general merchandise, or similar.
  • Understanding of furniture quality standards in different markets, including familiarity with ASTM, EN, ISO, and AS/NZS standards.
  • Proven experience in booking and managing tests and assessments with third-party providers.
  • Skilled in analysing customer feedback and translating insights into actionable improvements for future products.
  • Ability to read and interpret technical documents such as detailed product specification sheets. Experience in report writing and conducting data analysis.
  • Excellent communication skills with a collaborative approach to work effectively with cross-functional teams and external partners.
Benefits
  • Flexible working arrangements, including remote work options.
  • Generous time off policy, including volunteer leave and parental leave.
  • A comprehensive benefits package, including health insurance and retirement savings plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment with a diverse and inclusive culture.


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