Technology Solutions Specialist
3 weeks ago
We are a global leader in next-generation digital services and consulting, enabling clients in over 50 countries to navigate their digital transformation.
With four decades of experience managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey by prioritizing change execution with an AI-powered core and delivering agile digital solutions at scale.
Job Description- The ideal candidate will be passionate about technology and problem-solving using technology to drive efficiency and productivity improvements.
- A keen learner with a strong focus on staying updated with technological advancements and new technologies.
- An innovative thinker who can find new methods of doing things and believes that change is constant.
This role offers extensive knowledge in incident, change, and major incident management, as well as excellent customer interfacing skills, written and verbal communication skills, and analytical and problem-solving skills.
Experience with Microsoft operating systems, ITSM tools, and office applications is highly valued. Additionally, assembling and troubleshooting hardware, printers, and scanners is essential.
Key Responsibilities- Lead teams in problem-solving to achieve organizational goals, demonstrating leadership qualities.
- Create a culture of accountability through quarterly/annually performance reviews based on KPI metrics.
- Act as a service operations coordinator for high-priority incidents, liaising with technical teams and delivering stakeholder communications.
- Manage time effectively while setting the tone for the team through modeling and leadership.
- Generate weekly/monthly/quarterly reports for auditing purposes.
- Install and troubleshoot hardware/software issues, commission and decommission IT equipment, and actively participate in CAB meetings.
- Bachelor's degree in Science (Mumbai University).
- Microsoft Certified IT Professional.
- Strong attention to detail and analytical/problem-solving skills.
- Hands-on experience with Microsoft operating systems, ITSM tools, and office applications.
We offer a competitive salary range of AUD 129,311 - 142,018 per annum, plus additional benefits for our employees.
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