Care Coordinator

6 days ago

Abbotsford, Victoria, Australia Care Connect Full time
About the Role

Care Connect is seeking a dedicated and detail-oriented Allocations and Service Coordinator to join our Direct Care Services team.

This is a dynamic role that requires a puzzle master who enjoys delighting clients and care workers through a well-organized and efficient service roster.

Key Responsibilities
  • Coordinating client services, demonstrating a high level of customer service by being responsive, friendly, reliable, and professional with all enquiries
  • Coordinating care worker schedules ensuring that all planned leave is accounted for and that travel time between shifts is minimized
  • Managing ad hoc daily change requests from clients or care workers
  • Achieving KPIs on rostering efficiencies
  • Contacting clients with regards to service changes
  • Assisting the Team Leader as required
Requirements
  • Minimum of 2 years' experience with rostering or scheduling in a community to the Aged Care sector
  • Previous experience rostering or scheduling using the Skedulo system (highly desirable)
  • Exceptional customer service and interpersonal skills (listening, written and verbal)
  • Strong time management and organizational skills
  • Ability to communicate with others in a warm and helpful manner, while simultaneously building credibility and rapport
  • Strong attention to detail and accuracy through being thorough, methodical, and systematic
  • Experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
  • Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy
  • Ability to problem solve and negotiate under pressure and within time-limited situations
What We Offer

We offer a competitive salary and as a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - significantly increasing your take-home pay

We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career.

We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

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