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Product Implementation Expert
2 weeks ago
About ZOLL Medical Corporation
ZOLL Medical Corporation is a renowned provider of medical devices and software solutions. We strive to advance patient care and improve outcomes through our innovative technologies.
Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL develops and delivers innovative products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more.
Our dedicated employees take pride in their commitment to advancing patient care while delivering exceptional customer service.
The Role
A Clinical Specialist serves as a clinical and technical expert, supporting the education, training, and implementation of ZOLL's innovative products in healthcare settings. This role bridges the gap between technology and clinical application, ensuring that healthcare professionals can effectively integrate ZOLL's solutions into their workflows to improve patient outcomes.
In this dynamic and customer-facing role, you will work closely with clinicians, administrators, and sales teams to deliver hands-on training, resolve technical issues, and foster long-term relationships with customers.
Clinical Education and Training:
- Conduct comprehensive training programs for healthcare professionals on the proper use and application of ZOLL products.
- Tailor training sessions to the needs of diverse audiences, including physicians, nurses, paramedics, and technicians.
- Develop customised training plans and educational materials to ensure effective learning and retention.
Customer Support:
- Provide in-field clinical support during product implementation, including on-site guidance and post-installation follow-ups.
- Serve as the first point of contact for clinical inquiries, offering expert advice and assistance to resolve customer challenges.
- Deliver real-time support during critical care situations where ZOLL products are in use, ensuring optimal performance and outcomes.
Product Demonstrations:
- Conduct engaging product demonstrations for prospective and existing customers, showcasing the clinical and operational benefits of ZOLL's solutions.
- Collaborate with the sales team to provide clinical insights that highlight the value of ZOLL's products in meeting customer needs.
Technical Troubleshooting:
- Assist with technical and clinical troubleshooting, working closely with the technical support team to address and resolve any product-related issues.
- Ensure customers are confident and satisfied with the performance of ZOLL devices.
Customer Relationship Management:
- Build and maintain strong, trusting relationships with healthcare providers, administrators, and key decision-makers.
- Act as a clinical resource and advocate, ensuring customer satisfaction and loyalty.
- Engage in regular communication with customers to assess their ongoing needs and provide additional support when necessary.
Market and Industry Expertise:
- Stay current with clinical best practices, industry trends, and emerging technologies relevant to ZOLL's products and services.
- Represent ZOLL Medical at industry conferences, trade shows, and clinical events, providing thought leadership and support to build the company's reputation as a market leader.
