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Customer Service Representative
2 weeks ago
Telstra Retail is committed to building a connected future. As a Retail Sales Consultant, you will be passionate about delighting customers through outstanding customer service. You will achieve this by providing an exceptional in-store customer journey and empowering customers by identifying the products and services they need to transform their telecommunications experience.
Key ResponsibilitiesYou will provide an exceptional customer experience by understanding customer needs and preferences. You will also identify opportunities to upsell and cross-sell Telstra products and services, driving sales growth and customer satisfaction.
A key aspect of your role will be to work collaboratively with colleagues to achieve business objectives and deliver excellent customer outcomes. You will also be trained on all the latest cutting-edge technology and gadgets, ensuring you have the knowledge and skills to support customers.
We are looking for individuals who are passionate about delivering exceptional customer experiences and have a drive to succeed in a fast-paced environment.
- Excellent communication and interpersonal skills
- Ability to build strong relationships with customers and colleagues
- Knowledge of telco products and services
- Drive to exceed sales targets and KPIs
