Key Operations Leader

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $113,375 - $141,250
Field Service Operations Lead

This key role is responsible for leading and managing the operations team to ensure timely delivery of customer orders with top-tier quality.

Main Responsibilities:

  • Lead, manage, and develop the operations team to ensure optimal performance of customer installations and customer satisfaction.
  • Manage and mentor a team of Field Service Coordinators by planning activities, setting objectives, monitoring performance, and providing guidance and training to support professional growth.

Cross-Functional Collaboration:

  • Ensure seamless cooperation between sales support and operational resources to identify and capitalize on business opportunities, contributing to sales growth.
  • Drive alignment and implementation of standardized work processes, tools, and ways of working within the area of responsibility, in accordance with organizational standards.

Performance Monitoring & Improvement:

  • Monitor order delivery performance in terms of margin and technical execution through regular reviews and reporting.
  • Lead corrective actions through Operational Excellence and continuous improvement initiatives.
  • Track and report local Field Service operations performance to ensure efficiency and effectiveness.

Strategic Business Development:

  • Take a proactive role in business development, enabling informed decision-making and minimizing surprises to support overall business success.

Culture of Excellence:

  • Foster a culture of continuous improvement by encouraging innovation and operational efficiency.
  • Promote a

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