Fitness Journey Coach

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $60,000 - $65,000
Customer Success Advocate

In this role, you will have the opportunity to interact with people from all walks of life.

You will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness.

Proactively contribute to sales budget utilising sales promotions and referrals campaigns.

Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.

Achieving the required number of lead contacts via telephone to maximise sales opportunities.

Providing sales presentations and tours to prospective members.

Creating great member journeys via positive and personalised interactions.

Achieving successful outcomes to enquiries.

Opening and closing the club as per the club roster.

Active involvement in member retention programs, inspiring members to continue their fitness journey.

Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.

Responsibilities:
  • Contribute to driving membership growth and retention through outreach activities and interacting with our members in a positive and personalized way.
  • Proactively generate and convert high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
  • Provide exceptional customer service, responding to member enquiries, and resolving issues in a timely and professional manner.
Requirements:
  • Current First Aid & CPR certificate.
  • Problem-solving mindset - providing solutions that meet the needs of our potential members.
  • Gift for communication - talking to anyone with ease and inspiring them to take action.
  • Drive - goal-focused and continuously looking for new ways to excel yourself.
  • Team player - rallying through hard times and celebrating personal and team success.
  • Customer focused - building rapport with people of all backgrounds and motivated to help them achieve their goals.
About the Role:

This is a dynamic environment where every day is different.

You will be responsible for driving membership growth and retention through outreach activities and interacting with our members in a positive and personalized way.

As a key member of our team, you will play a crucial role in delivering exceptional customer service, responding to member enquiries, and resolving issues in a timely and professional manner.

What We Offer:
  • Competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super.
  • Complimentary Platinum Fitness First membership.
  • Anniversary leave days and an additional free gym membership for friends and family.

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