Entry-Level IT Professional – Digital Systems Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDigital Full time $45,000 - $80,000

Career Opportunity: IT Analyst – Digital Systems

This entry-level position is ideal for individuals looking to start their career in IT, particularly in the digital technology space. The IT Analyst – Digital Systems will be responsible for supporting restaurant digital platforms, with a primary focus on in-store technologies such as Digital Menu Boards, Kiosks, and music streaming services.

Candidates with basic IT knowledge gained through training, certifications, or hands-on experience are encouraged to apply. The successful candidate will be someone with a strong interest in digital technologies, a willingness to learn, and the ability to work collaboratively in a dynamic, fast-paced environment.

Key Responsibilities:

  • Assist in the monitoring and support of digital systems, ensuring the stability and performance of platforms such as Kiosks, Digital Menu Boards, and music services.
  • Respond to incidents and service requests, particularly those escalated from internal or external support teams.
  • Provide after-hours support when required via an escalation process.
  • Assist with the resolution of complex technical issues beyond first-line support capabilities.
  • Participate in the testing and coordination of software upgrades across digital platforms.
  • Contribute to ongoing system and process improvement initiatives.
  • Liaise with application vendors to ensure services are delivered in line with agreed service levels.
  • Manage digital platforms which includes AWS and Azure.
  • Travel for work-related activities such as fixing an issue in-store and supporting store opening.

Requirements:

  • Demonstrated interest in technology and a genuine desire to pursue a career in IT, especially within the digital space.
  • Foundational IT knowledge acquired through education, certifications, or self-learning.
  • Proactive and self-motivated attitude, with the ability to work independently and as part of a team.
  • Strong communication skills, both verbal and written.
  • Excellent customer service skills and the ability to handle technical support interactions professionally.
  • Ability to prioritize and manage tasks based on business impact and urgency.

Desirable Skills:

  • Understanding of IT systems used in retail environments.
  • Previous experience supporting digital content systems, self-service kiosks, or in-store infotainment / music solutions.
  • Familiarity with AWS services such as DynamoDB, Elasticsearch, LightSail, and CloudFront.
  • Exposure to Point-of-Sale (POS) and online ordering technologies.
  • Experience with scripting or development tools such as Python, PowerShell, REST APIs, and Postman.

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