Strategic Customer Insights Manager

4 days ago

Sydney, New South Wales, Australia Secure Data Consent Full time
Unlock New Growth Opportunities

DataCo unlocks new growth opportunities for organisations through data-driven partnerships and ecosystems that increase customer understanding and engagement.

The DataCo mission was born with the objective of realising the value of enterprise collaboration through the safe and responsible use of data, while maintaining customer trust and compliance in highly regulated industries.

By uniquely combining financial transaction insights with secure data collaboration technology, DataCo's Collaborative Customer Growth Platform provides comprehensive capabilities to plan, execute and measure the impact of growth initiatives for customer acquisition, expansion and retention.

About The Role

We are seeking a qualified and experienced Customer Success Manager (Analytics) to work for DataCO. In this role, you will be responsible for overseeing the analytics support for key accounts in our growing customer base. You will also play a key role in gathering feedback and new requirements to inform future development of our products and platform. This position may require travel to various sites as needed to support our projects and clients.

Key Responsibilities
  • Collaborate with clients and stakeholders to understand business objectives, processes, and requirements, creating a clear vision for value delivery.
  • Supporting the generation of client insights from available data on platform, as well as general product support use of product with clients
  • Develop and deliver user support documentation, conduct onboarding sessions, and provide ongoing training to empower clients.
  • Establish and maintain client relationships, serving as the main point of contact and providing analytics-driven guidance for data-informed decision-making.
  • Identifying and documenting new business requirements from clients, and develop detailed functional specifications for the engineering team.
  • Support project management for the delivery of client-specific customizations, ensuring project objectives align with client needs and platform capabilities.
  • Prioritize data security and implement cybersecurity measures to safeguard client information.
  • Support development and delivery of customer success processes
Requirements
  • Education: Bachelor's degree or above in IT, Business Information Technology, or related fields (Master's preferred).
  • Experience: Minimum 2+ years in an IT Business Analyst or related role; experience in customer insights or marketing analytics is a plus.
  • Technical Proficiency: Strong in data analysis tools (e.g., R, SQL, Python) and visualization software (e.g., Tableau, PowerBI).
  • Industry Knowledge: Experience in sectors like retail, telecommunications, or finance with an understanding of customer strategy frameworks.
Salary & Benefits

This is a full-time role where the incumbent will be expected to work at least 38hrs/week. The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.

DataCo is a remote-first company with a fully distributed team across Australia. We have office space available within Sydney and Melbourne if required, and aim to come together once a quarter to work together and plan our ongoing development.

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