Customer Experience Specialist

2 weeks ago

Bankstown, Australia beBee Careers Full time

Operations Associate

The Operations Associate role is responsible for delivering an exceptional customer experience by performing various operations functions within the store. This early morning position requires collaboration with a team to complete tasks before store opening.

Main Responsibilities:

  1. Customer Service: Provide excellent service to customers by moving around the store efficiently and being available to assist customers as needed.
  2. Pricing and Signage: Efficiently change ticket prices and signage across the store.
  3. Replenishment and Restocking: Understand customer needs and assist in pulling and preparing merchandise to ensure availability of styles and sizes.
  4. Receiving Merchandise: Collaborate with colleagues to unload trucks and organize the backroom.
  5. Backroom Standards: Maintain a safe, clean, and organized stockroom environment.
  6. Omnichannel Support: Contribute to initiatives such as Buy Online Pickup in Store, Ship from Store, and online order processing.
  7. Merchandise Strategy: Execute merchandise placement plans accurately to enhance the customer experience.
  8. Learning Environment: Continuously absorb new information related to merchandise, safety, productivity, and business processes.

Core Competencies & Accomplishments:

  1. Results: Effectively solve problems, make decisions, and drive sales and customer service.
  2. Ownership: Provide excellent customer service, build positive relationships, and take accountability.
  3. Intensity: Proactively improve the customer experience and act with energy and urgency.
  4. Work Experience: 1-2 years of retail experience is preferred.

What You'll Get:

Eligible associates can access a comprehensive benefits package including medical/dental/vision insurance, life insurance, paid vacation/holidays, and 401(k) matching. Associates also receive a discount on merchandise.

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