Customer Experience Advisor

4 weeks ago


West Lakes, Australia Dental Corporation Full time
A career at Bupa is more than just a job. At Bupa, we believe in being good people and helping others whenever we can. This includes our customers, communities, and our people. You'll be part of a team that supports each other to be the best version of themselves, physically and mentally, so they can be the best support for our customers. Because if our customers deserve outstanding care, then so do you.

The heart of the role involves working with customers to deliver health solutions and claim resolutions that are meaningful to them. You'll be based in our West Lakes store and work towards customer growth activities. Your responsibilities will include providing individual recommendations of suitable health and wellbeing products, showcasing their value and benefits for easy decision-making.

This is not a conventional retail store opportunity. You'll be surrounded by supportive colleagues and managers who give you the trust and time to interact with customers. You'll work within the wider community to develop business and community-based relationships that promote the Bupa brand and products, and the acquisition of new members.

As a customer-first approach, you'll assist existing Bupa members with their day-to-day transactions, ensure they understand the full value of their health insurance product, provide solutions to identified concerns or needs, and educate members on all the benefits they can access.

This is a permanent part-time position, working 30 hours per week including Saturdays. You'll have the opportunity to develop your skills and knowledge through various training programs, including classroom training, e-Learning, and on-the-floor product knowledge training. You'll have access to our state-of-the-art knowledge base, 'Know-It'.

At Bupa, we're committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply.

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