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Patient Liaison Officer Specialist

3 weeks ago

City Of Joondalup, Australia beBee Careers Full time

Job Description:

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The Patient Liaison Officer plays a crucial role in providing excellent patient care and ensuring seamless communication between patients, healthcare providers, and insurance companies. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

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Responsibilities:

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  • Complete health fund checks for private patients being admitted into the hospital.">
  • Communicate with private patients and health funds/insurance companies regarding private health cover.">
  • Communicate with emergency patients to encourage private admissions into the hospital.">
  • Create admissions for private patient admissions via Emergency Department: private health fund, worker's compensation, DVA, overseas insured, and self-funded.">
  • Prepare Informed Financial Consent forms.">
  • Collection of patient gaps from patients in the emergency department and/or an admitted inpatient.">
  • Liaise with doctors and clinic staff when necessary.">
  • Attend to inpatients and assist with any financial queries.">
  • Organising referrals for Home Care Services (ex gratia) i.e., Obtaining quotes from pharmacy, getting approval from health funds, liaising with discharge co-ordinators, wards, and silver chain etc to get patient discharged in a timely manner.">
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Requirements:

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  • Demonstrated commitment to uphold and promote core values.">
  • Initiative, accuracy and strong attention to detail.">
  • Confidence and experience with MS Office applications especially Excel.">
  • Ability to prioritise workload.">
  • Ability to work as part of a team, with or without supervision.">
  • Background experience such as: hospital and medical administration roles; customer service roles.">
  • Knowledge of health insurance benefit tables and medical billing item numbers.">
  • Experience using Meditech or other patient administration software.">
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Benefits:

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  • Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs.">
  • Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.">
  • Discounts: Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.">
  • Flexible work opportunities, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.">
  • Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g. airport lounge membership, self-education expenses, novated leasing and more.">
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About this Role:

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The successful candidate will have a presence in both the Emergency Department, throughout the hospital wards, and in the office preparing financial estimates. Specific training in health insurance tables and Meditech insurance registration will be provided to the successful applicants. Applicants with medical practice, hospital billing, health fund or Medicare background will be highly regarded.

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