Technical Support Specialist

23 hours ago

Wollongong, New South Wales, Australia beBee Careers Full time

Job Title:

">Technical Support Specialist

About the Role:

">

We are looking for a skilled and proactive Technical Support Specialist to join our team. In this role, you will serve as the backbone of our IT support system, providing essential assistance to our team and users.

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Your primary responsibilities will include troubleshooting issues, managing requests, and ensuring seamless operation of our IT infrastructure. This is an ideal opportunity for tech enthusiasts who thrive in a collaborative environment and are eager to learn and grow.

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Key Responsibilities:

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  • Provide technical support to internal teams and users through various communication channels.
  • Troubleshoot complex technical issues using problem-solving skills and technical knowledge.
  • Manage incoming requests efficiently and effectively, escalating critical issues when necessary.
  • Maintain accurate records of technical support interactions and resolutions.
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Requirements:

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To be successful in this role, you will need:

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  • Strong communication and interpersonal skills, with the ability to convey technical information to non-technical users.
  • A background in IT support or customer service, with a desire to learn and adapt to new technologies.
  • Experience with common operating systems and software applications.
  • Ability to work well under pressure and manage multiple tasks efficiently.
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Benefits:

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This role offers a competitive salary package commensurate with experience, along with a range of benefits designed to support your work-life balance and professional development. Enjoy flexible working arrangements, access to ongoing training, and opportunities for career progression within the organization.

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What We Offer:

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We strive to create a supportive and innovative environment where your ideas are valued, and your contributions make a real difference. If you are ready to embark on an exciting journey with us, we look forward to receiving your application.

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