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Retail Operations Manager

3 weeks ago

Blacktown, New South Wales, Australia Coles Supermarkets Australia Pty Ltd Full time

Coles Supermarkets Australia Pty Ltd is seeking a skilled Retail Operations Manager to join our Coles Services team.

About the Role

This full-time position plays a vital role in ensuring our supermarkets provide a consistently safe, seamless, and welcoming shopping experience for customers. As a Retail Operations Manager, you will lead by example, inspiring your team with passion and personality to deliver exceptional service.

You will be responsible for managing all aspects of trolley operations, including collection and cleaning services, to maintain a high level of customer satisfaction. This involves:

  • Delivering a vital service to customers with pride and professionalism
  • Maintaining a focus on safety and compliance for team members and customers
  • Safely completing tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store
  • Lifting heavy items up to 16kg
  • Using great communication, time management, and task prioritization skills
About You and Your Skills

To succeed in this role, you will need:

  • Leadership experience with the ability to coach and develop your team through leading by example
  • Ability to work independently and as part of a team
  • Great communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • A commitment to providing excellent customer service
What's in It for You?

As a Retail Operations Manager with Coles Supermarkets Australia Pty Ltd, you can expect:

  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on their supermarket and liquor online and in-store purchases. Additional periods of double discount (10%) are also available throughout the year.
  • Reward through recognition: Give and receive recognition linked to our Coles values through our digital recognition platform 'mythanks'. Accumulate points to redeem in the online shop for exciting gifts and electronic gift cards.
  • Opportunities for learning and development: Explore various career development programs and job-specific training to satisfy your aspirations.
  • Novated car leases: Access novated leasing for eligible team members.
  • Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan offer.
  • Paid parental leave: Support your life outside work with paid parental leave.
About Us

We're committed to creating a workplace that's safe, respectful, and inclusive for everyone. We welcome applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. If you need adjustments to support your recruitment process, please visit our careers site or email us.