Digital Infrastructure Operations Specialist

1 week ago

Mascot, Australia Equinix Full time
Job Summary

Equinix is seeking a highly skilled and motivated Data Center Operations Engineer to join our team. In this role, you will be responsible for maintaining and operating our global data centers, ensuring the smooth delivery of our services to our customers.



Duties and Responsibilities

  • Install and configure network devices, including routers, servers, switches, and firewalls from various brands.
  • Install software updates and security patches for customer equipment.
  • Install cross-connects, Unshielded Twisted Pair (UTP) and Fiber, and patch cables.
  • Provide remote technical support via phone call, email communication, and web applications for emergency network outages and troubleshooting of network equipment, switches, and servers.
  • Monitor network activities, including alert reports, error reports, and network performance statistics, to ensure uptime and efficient resolution of issues.
  • Assess and recommend customers on better ways to enhance network operations and integrated hardware/software.
  • Prepare and maintain documentation of customer network inventory, troubleshooting procedures, and resolutions to issues.
  • Maintain proper records of work operations, events, and logs to produce concise reports to company management.
  • Upgrade network equipment, including fans, Dual In-Line Memory Module (DIMM), motherboards, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controllers, blade servers, and hard drives.
  • Perform tape backup to protect important customer information.
  • Perform layer three ping and traffic testing using JDS Uniphase (JDSU) and Optical Time Domain Reflectometer (OTDR) to locate faults on fiber networks.
  • Utilize Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables.


Requirements

To be successful in this role, you will need:



  • Technical aptitude and ability to complete all training and onboarding.
  • Commitment to teamwork and collaboration, including participation in 24/7 roster.
  • Positive attitude and willingness to continually learn and evolve in the role.
  • Completion of TAFE NSW certification in IT or Telco-related courses.
  • Customer service experience will be highly regarded.


What We Offer

We offer a competitive salary package, including annual performance-based bonuses and private healthcare or health allowance. Our team is dedicated to providing a supportive and inclusive work environment, with access to a wide range of financial, wellness, and company benefits. We are committed to ensuring that our employment process is open to all individuals, including those with a disability.



About Us

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.



EEO Statement

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.



Contact Us

We are committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing our online form.



Equinix Global Operations Academy

We offer a range of training and development opportunities to help you grow your career with Equinix. Our Global Operations Academy provides training and certification programs to help you develop the skills you need to succeed in your role and beyond.

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