Retail Operations Manager

4 weeks ago


Wellington, Australia Next Gen Talent Full time
About the Role

We are seeking a highly motivated Retail Manager to lead our independently owned fuel and convenience store, Good Luck Wellington PTY LTD, in exceeding customer expectations through exceptional service. The successful candidate will drive operational success, deliver exceptional customer experiences, and take full responsibility for managing the store.

Key Responsibilities:

  • Develop and implement purchasing and marketing strategies, including setting prices.
  • Plan and execute daily strategies to achieve store and individual sales targets.
  • Manage stock levels to minimise shortages, prevent stock loss, and maximise sales.
  • Lead, support, and develop the team to meet performance and service goals.
  • Execute visual merchandising standards within the store.
  • Prepare budgets, reports, stock takes, rosters, and ordering schedules.
  • Promote and advertise goods and services effectively.
  • Handle customer feedback, complaints, and inquiries.
  • Analyse sales data and forecast future trends.
  • Monitor market trends and competitor activities.
  • Maintain records of financial transactions.
  • Ensure compliance with occupational health and safety regulations.
  • Oversee store operations, including stock control and staff rosters.

Requirements:

  • AQF Associate Degree, Advanced Diploma, or Diploma in a relevant field.
  • 3+ years of experience in a similar role.

Skills and Qualities We're Looking For:

  • Passion for the retail sector and providing exceptional customer service.
  • Ability to lead, inspire, and motivate a team to meet high service standards.
  • Proven success in meeting sales, wage, and stock loss targets.
  • Strong skills in stock management and loss prevention.
  • Results-oriented mindset with a focus on driving sales and achieving KPIs.

How to Apply:

If you are passionate about retail and ready to take the next step in your career, please send your resume to info@nextgentalent.com.au. Please note that only short-listed candidates will be contacted, and all applications will be handled with strict confidentiality.



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