Business Analyst
1 month ago
Green Light is seeking a highly experienced Business Analyst to join our Technology Client team. The successful candidate will work on a critical project with a key customer, driving business transformation and process improvement.
Key Responsibilities- Engage with telephony stakeholders to gather business requirements and document existing processes.
- Collaborate with the business to create new future state telephony processes.
- Undertake business analysis tasks as directed by the Project Manager or Project Board.
Our client is undergoing a significant technology upgrade, transitioning from an analogue telephone network to a Cisco IP telephony ecosystem. The scope of this procurement is to provide business analyst tasks to assist the Project Team in delivering seven major project products.
Implementation Roadmap- Implement a Cisco-designed IP telephony network utilizing Cisco Webex DI cloud and on-premises infrastructure.
- Migrate existing and create new call centres utilizing Cisco Webex Contact Centre software.
- Integrate SIP IP telephony into the new Zetron Novus consoles.
- Implement Cisco Webex Softphone technology.
- Implement Unify CP400 IP handsets in the Network Control Centre.
- Decommission of fax services and hardware.
- Convert analogue end point telephony devices to IP technology.
- Demonstrated experience reviewing and creating business process documentation within an Operational technology or Information technology enterprise environment.
- Ability to engage with stakeholders, gather requirements, and document processes.
- Strong analytical and problem-solving skills.
Interested candidates should submit their resume detailing their relevant experience and qualifications along with a cover letter outlining their suitability for the role. Green Light will review all applications and contact qualified candidates for an interview.
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IT Business Analyst
3 weeks ago
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