Business Analyst

1 month ago


Perth, Western Australia Green Light Full time
About the Role

Green Light is seeking a highly experienced Business Analyst to join our Technology Client team. The successful candidate will work on a critical project with a key customer, driving business transformation and process improvement.

Key Responsibilities
  • Engage with telephony stakeholders to gather business requirements and document existing processes.
  • Collaborate with the business to create new future state telephony processes.
  • Undertake business analysis tasks as directed by the Project Manager or Project Board.
About the Engagement

Our client is undergoing a significant technology upgrade, transitioning from an analogue telephone network to a Cisco IP telephony ecosystem. The scope of this procurement is to provide business analyst tasks to assist the Project Team in delivering seven major project products.

Implementation Roadmap
  1. Implement a Cisco-designed IP telephony network utilizing Cisco Webex DI cloud and on-premises infrastructure.
  2. Migrate existing and create new call centres utilizing Cisco Webex Contact Centre software.
  3. Integrate SIP IP telephony into the new Zetron Novus consoles.
  4. Implement Cisco Webex Softphone technology.
  5. Implement Unify CP400 IP handsets in the Network Control Centre.
  6. Decommission of fax services and hardware.
  7. Convert analogue end point telephony devices to IP technology.
Requirements
  • Demonstrated experience reviewing and creating business process documentation within an Operational technology or Information technology enterprise environment.
  • Ability to engage with stakeholders, gather requirements, and document processes.
  • Strong analytical and problem-solving skills.
How to Apply

Interested candidates should submit their resume detailing their relevant experience and qualifications along with a cover letter outlining their suitability for the role. Green Light will review all applications and contact qualified candidates for an interview.


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