ICT Service Support Specialist

5 days ago


Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

About the Role:

We are seeking a skilled ICT Service Support Specialist to join our team at CPL. As a key member of our IT department, you will provide first and second-level service desk support to our employees across multiple sites in Queensland.

Key Responsibilities:

  • Manage and resolve first and second-level ICT support requests.
  • Provide technical support for software, hardware, communications, and networking equipment.
  • Image and deploy new ICT assets to staff.
  • Contribute to projects.

Requirements:

  • Minimum of one year's ICT service desk experience.
  • Level 2 Service Desk troubleshooting experience in a Windows/Microsoft environment.
  • Current industry certifications; MCP and ITIL (desired).
  • Great customer service, communication, and interpersonal skills.
  • Ability to work within an environment where systems are undergoing continual change.
  • Commitment to making a difference and continuous improvement.
  • Valid and current C-class driving license.
  • Blue card and NDIS Worker Screening (we can assist with).

About Us:

CPL is an organization that makes a difference in people's lives every day. We are passionate about people and strive to create a positive impact. If you share our values and are looking for a challenging role where you can make a difference, please consider applying.


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