ICT Service Support Specialist
5 days ago
About the Role:
We are seeking a skilled ICT Service Support Specialist to join our team at CPL. As a key member of our IT department, you will provide first and second-level service desk support to our employees across multiple sites in Queensland.
Key Responsibilities:
- Manage and resolve first and second-level ICT support requests.
- Provide technical support for software, hardware, communications, and networking equipment.
- Image and deploy new ICT assets to staff.
- Contribute to projects.
Requirements:
- Minimum of one year's ICT service desk experience.
- Level 2 Service Desk troubleshooting experience in a Windows/Microsoft environment.
- Current industry certifications; MCP and ITIL (desired).
- Great customer service, communication, and interpersonal skills.
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C-class driving license.
- Blue card and NDIS Worker Screening (we can assist with).
About Us:
CPL is an organization that makes a difference in people's lives every day. We are passionate about people and strive to create a positive impact. If you share our values and are looking for a challenging role where you can make a difference, please consider applying.
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