Hotel Operations Manager
2 weeks ago
The Veriu Group is a leading Australian-owned hotel operator with over 35 years of experience. Our mission is to become the largest Australian-owned apartment hotel operator, operating 80 hotels by 2030.
SalaryWe offer a competitive salary range of $80,000 - $100,000 per annum, depending on experience and qualifications.
Job DescriptionWe are seeking an experienced Hotel Operations Manager to join our team at Punthill Little Bourke in Melbourne. The successful candidate will be responsible for overseeing the front office, including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals.
You will ensure that the front office provides a high level of guest services to guests at check-in, check-out, and during stay. You will also create new ways to leave guests with a lasting memorable experience and use your inquisitive nature to identify new sales leads.
Required Skills and QualificationsTo be successful in this role, you will need:
- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate (or be able to obtain before starting)
- Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members
- Demonstrated experience leading a team with kindness in order to achieve outcomes
- Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
- High standards of attention to detail and communication skills (written & verbal)
- Experience in a customer service role
We offer a range of benefits, including:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
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