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Electrical Service Operations Coordinator

2 weeks ago

Perth, Western Australia ABB Schweiz AG Full time

The position of Workshop and Repair Center Coordinator at ABB Schweiz AG is a dynamic opportunity to join our team of service engineers and technicians.

About the Role

As a key member of our Service team, you will contribute to delivering timely, high-quality, and cost-effective service offerings, solutions, and projects to our valued customers.

You will be mainly accountable for:

  1. Customer Satisfaction: Contributing to customer satisfaction by assigning workshop engineer(s) according to workshop processes and guidelines.
  2. Service Delivery: Utilizing available resources effectively through proper planning and scheduling to meet delivery targets (e.g., on-time delivery, response time, ordered service offerings, update of installed-based data).
  3. Inventory Management: Ensuring that materials and components to feed the service delivery are provided and optimized in terms of cost, stock, and timing.
  4. Continuous Improvement: Driving continuous service productivity improvement activities in the assigned Service team.
Qualifications and Requirements
  • A minimum of 2 years' experience managing an electrical workshop.
  • An electrical trade certificate or degree (beneficial).
  • Knowledge and experience with ABB drives (preferred).
  • Familiarity with variable speed drives or motors (advantageous).