Contract Processing Director

6 days ago


Cassowary Coast Regional, Australia Med Right For Medical Services - Full time
Role and Responsibilities

The Production Supervisor will be responsible for leading the policy issuance and card management team at Med Right For Medical Services. Key responsibilities include:

  • Leading the Team: Lead the policy issuance and card management team, ensuring the quality and efficiency of daily operations.
  • Policies and Procedures: Communicate company policies and procedures to team members, ensuring they understand and follow guidelines.
  • Policy Review: Review and authorize policies to guarantee accuracy and compliance.
  • Operations Supervision: Oversee the quality and efficiency of daily operations, ensuring smooth contract processing and medical card management.
  • System Administration Liaison: Communicate with the system administration team to ensure the creation and management of new insurance products.
  • Contract Revision: Oversee and revise the processing of endorsements and contracts to ensure accuracy and efficiency.
  • Client Relations Coordination: Align with the client relations team on upcoming renewals to streamline the flow of requests and prevent delays or rush situations.
  • Corrective Actions: Address any concerns raised during policy testing or by the client relations team, ensuring prompt and effective resolution.
  • Print House Management: Work with various print houses to ensure high-quality standards, competitive pricing, and smooth operation of the medical card printing process.
  • Decision Making: Take necessary decisions on requests that exceed the team's authority and escalate issues to higher management when required.
  • Process Improvement: Propose and implement process improvements to optimize and automate workflow.
  • Performance Planning: Develop and implement performance plans for subordinates, setting clear objectives and expectations to evaluate and report on their performance quarterly.
  • Responsibility Clarification: Regularly update and clarify responsibilities for team members to ensure efficient task management.
  • Workload Management: Monitor workloads and prioritize work to meet deadlines effectively.


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