Jewellery Store Manager
3 weeks ago
About the Role:
Frontline Retail Melbourne is seeking a highly skilled and experienced Store Manager to lead our Chadstone store. As a Store Manager, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a positive work environment.
Key Responsibilities:
- Operational Leadership: Oversee daily store operations, including opening and closing procedures, staff management, and inventory control.
- Customer Experience: Deliver outstanding customer service by creating a welcoming atmosphere, addressing customer inquiries, and resolving any issues or concerns with empathy and professionalism.
- Sales Management: Drive sales and achieve store targets by implementing effective sales strategies, promoting special offers, and actively engaging with customers.
- Team Development: Recruit, train, and mentor store staff, fostering a positive work environment that encourages growth and teamwork.
- Inventory Oversight: Manage stock levels, ensure accurate inventory records, and coordinate with suppliers to maintain product availability.
- Visual Merchandising: Ensure the store is visually appealing and aligned with brand standards, updating displays and presentations as needed.
- Compliance: Maintain compliance with company policies and procedures, as well as industry regulations and standards.
Requirements:
- Proven Leadership: At least 3 years of experience in a retail management role, preferably within the jewellery or luxury goods sector.
- Bi-Lingual: Fluent in English, Chinese, and Mandarin, both verbal and written.
- Sales Expertise: Demonstrated ability to drive sales, achieve targets, and manage store performance effectively.
- Customer-Centric: Strong customer service skills with a genuine passion for delivering exceptional experiences.
- Communication: Excellent verbal and written communication skills, with the ability to engage and motivate a diverse team.
- Organisational Skills: Strong organisational abilities, with attention to detail and the capability to manage multiple tasks efficiently.
- Technical Proficiency: Familiarity with retail management systems, point-of-sale (POS) technology, and inventory management software.
- Aesthetic Sensibility: A keen eye for visual merchandising and store presentation, with an appreciation for the jewellery industry.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
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