Customer Success Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000
Our company is seeking a skilled Customer Growth Strategist to join our team. The ideal candidate will have experience in affiliate marketing business, with outstanding communication skills and interpersonal relationship skills.The successful candidate will be responsible for project managing the onboarding of new clients, training them on the value of our platform and helping them adopt features.We are looking for someone who can map our customer's goals and visions to our features and functionality and create a Customer Success Roadmap.The role involves analyzing our client's performance data to identify opportunities and recommendations with accompanying industry best practices.You will regularly run calls and presentations with our client base to share our product offerings, relevant industry trends, corporate updates, account updates.Localization support for new Product features and releases Scalable program roll-out of to Customers.You will own our Client's Health Metrics and ensure strategies are in place to improve, all leading to a successful contract renewal.This is a hybrid role with employees needing to work from our Sydney office 1-2 days a week.
  • Responsibilities:
  • Project manage the onboarding of new clients, training them on the value of the platform and helping them adopt features.
  • Map our customer's goals and visions to Partnerize features and functionality and create a Customer Success Roadmap.
  • Analyze our client's performance data to identify opportunities and recommendations with accompanying industry best practices.
  • Regularly run calls and presentations with our client base to share Partnerize product offerings, relevant industry trends, corporate updates, account updates.
  • Localization support for new Product features and releases Scalable program roll-out of to Customers.
  • Own our Client's Health Metrics and ensure strategies are in place to improve, all leading to a successful contract renewal.
  • Own the revenue and forecasting process for your account portfolio.
  • Identify opportunities for your accounts to expand and grow with Partnerize. Qualify cross-sell and upsell opportunities to increase the client's activity and ACV with Partnerize.
  • Share data-driven and qualitative Customer feedback with Partnerize Marketing team to promote continuous improvement in key Product and Commercial areas.
  • Serve as a contact point for relevant inbound requests from Customers Provide SLA appropriate responses to Customers.
Requirements:
  • A minimum of 3-4 years or more of experience in affiliate marketing business.
  • Outstanding communication skills and interpersonal relationship skills.
  • Experience using Microsoft Office related services(Especially Data analytics using Excel functions, etc).
  • Educational background in economics / management, marketing and other related fields with a 4-year university graduate or above (Bachelor's degree or above).
  • Honesty, responsibility, and professionalism.
  • Sales or CS experience at a digital advertising agency preferred.
This role requires strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.Preferred candidates will have a proven track record of success in similar roles, with excellent communication and interpersonal skills.We offer a competitive salary and benefits package, with opportunities for career growth and development.

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