Customer Experience Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $66,384 - $92,400
Customer Experience Specialist

We are seeking an exceptional Customer Experience Specialist to join our team. The ideal candidate will possess a genuine passion for delivering outstanding customer service, leading by example, and ensuring the team provides 5-star service.

  • The successful candidate will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience.
  • Contributing to a positive environment where each visit goes beyond a transaction is key.
  • The role involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations.

Key Responsibilities:

  • Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning and building an exemplary in-store team.
  • Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
  • Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
  • Delegating to your management team in order to achieve the needs of the customer and the store.
  • Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
  • Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
  • Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
  • Develop relationships within your local community to enhance your customer's experience when they come into your store.
  • Actively engage in personal development by utilising training opportunities, collaborating with other teams around the business, and gaining exposure to other stores and various aspects of the company.
  • Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
  • With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Requirements:

  • A genuine passion for delivering exceptional customer service.
  • Strong verbal communication skills to share business messages throughout the store.
  • Leadership skills to navigate difficult conversations and set expectations.
  • Ability to maintain a positive and supportive work environment through team development.

Benefits:

  • 50% discount on Lush products.
  • Profit-based bonus.
  • Paid day off for your birthday.
  • Employee assistance programme.
Our Values:

At our organisation, we believe in promoting diversity, inclusion, and sustainability. We welcome applications from individuals who share these values and are passionate about creating a positive impact in their community.

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