Risk and Compliance Specialist

18 hours ago

Sydney, New South Wales, Australia AXA Group Full time

As a key member of the AXA XL Compliance Team, you will play a crucial role in delivering fair and reasonable customer outcomes across various products provided to a broad spectrum of policyholders in Australia.

The team acts as the point of contact for all compliance and complaint issues arising within our business, including within our coverholder and TPA/claims administrator network.

You will utilize your expertise in compliance issues and complaint handling, as well as regulatory requirements, to help AXA XL achieve its goals and ensure our policyholders are treated fairly in all circumstances.

Your responsibilities will include:

  • Handling complaints from AXA XL policyholders, including Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints;
  • Managing relationships with internal and external stakeholders to ensure delivery of appropriate customer outcomes;
  • Providing root-cause feedback to internal and external stakeholders to ensure continuous business improvement;
  • Maintaining up-to-date complaint registers and completing all internal and external reporting within the AXA XL Compliance Framework;
  • Providing ad-hoc support to other members of the Legal & Compliance Team.

This is an exceptional opportunity to join a dynamic team and contribute to shaping the future of risk management and compliance.

A competitive salary of $80,000 - $100,000 per annum, depending on experience, reflects the importance of this role in ensuring the highest standards of customer satisfaction and compliance.

To be successful in this position, you will need:

  • Proven experience in handling general insurance complaints, ideally across a broad range of products;
  • Detailed technical knowledge of set approaches to certain types of compliance issues and complaints;
  • A strong understanding of operating compliance frameworks, the General Insurance Code of Practice, AFCA, and ASIC complaint handling processes;
  • Excellent communication and negotiation skills;
  • Strong organizational skills and ability to manage multiple tasks and deadlines.

AXA XL offers a comprehensive benefits package, including health insurance, retirement savings plan, and professional development opportunities.

This role requires someone who is passionate about risk management and compliance, with a strong commitment to delivering exceptional customer service.

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