Customer Experience Coach

2 weeks ago

Sydney, New South Wales, Australia Invocare Full time

About the Role:


This is a newly created position within our organization, reporting directly to the Head of Coaching. As a Regional Manager, you will lead and develop a field team of customer experience coaches.



Key Responsibilities

  • Leverage your sales leadership skills to drive customer service excellence across our teams.
  • Mentor and coach team members to enhance their performance, promoting a positive, results-driven environment.
  • Develop strong interpersonal and communication skills to motivate others and foster a culture of empathy and compassion.
  • Influence without authority, setting an example and driving behavior change through effective leadership.
  • Embark on a 'greenfield' opportunity with plenty of autonomy, shaping the direction of this exciting new role.


Why Join Us?

We offer a meaningful career with opportunities for growth and development, allowing you to make a significant impact in the lives of our customers and their families.



Requirements

  • A sales leader with a strong customer service ethic.
  • A passion for mentoring and coaching team members.
  • Excellent interpersonal and communication skills.
  • Ability to influence without authority.
  • A desire to operate in a dynamic, autonomous environment.


What We Offer

A competitive salary of $120,000 per annum, commensurate with experience, along with a range of benefits that support your overall well-being and professional growth.

  • Customer Experience Coaching Leader

    1 week ago

    Sydney, New South Wales, Australia Invocare Full time

    About InvoCareWe are a leading provider of funeral services in Australia, New Zealand and Singapore. Our commitment to compassion, excellence, and innovation sets us apart.Your Role:As a Regional Manager, Customer Experience Coaching, you will lead and develop a field team of customer experience coaches, ensuring they are equipped with the skills and...

  • Customer Experience Coaching Director

    6 days ago

    Sydney, New South Wales, Australia Invocare Full time

    You are a seasoned sales professional with a genuine passion for coaching and mentoring. Your desire to drive performance and change behaviours is unparalleled, and you thrive in environments where compassion and empathy are paramount.InvoCare, a leading provider of funeral services in Australia, New Zealand, and Singapore, is dedicated to delivering...

  • Experience Coach and Team Lead

    6 days ago

    Sydney, New South Wales, Australia Invocare Full time

    You are a sales professional who embodies compassion and empathy. Your genuine desire to help people take action is unmatched, and your passion for coaching is second to none.About InvoCare:We are a leading provider of funeral services in Australia, New Zealand, and Singapore. Our dedication to delivering exceptional customer experiences during life's most...

  • Customer Experience Coach

    1 week ago

    Sydney, New South Wales, Australia Invocare Full time

    About InvoCareInvoCare is a leading provider of funeral services in Australia, New Zealand, and Singapore. We operate private memorial parks and crematoria and are also a leading provider of pet cremation services.We're dedicated to delivering exceptional customer experiences during some of life's most challenging moments. Our commitment to compassion,...

  • Sports Coach with Experience

    3 weeks ago

    Sydney, New South Wales, Australia 4mation Technologies Full time

    About the Role:As a Sports Coach, you will be responsible for developing and implementing training programs for athletes to improve their performance and achieve their goals.Key Responsibilities:Design and deliver training sessions that cater to the needs of individual athletesMonitor and evaluate athlete progress, making adjustments to training programs as...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia The Law Society of NSW Full time

    About the RoleThe Law Society of NSW is seeking a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team.This role will report into and work with the Head of Customer Experience to support the objectives of the Customer Experience department.The Customer Service Centre Manager will be responsible for managing the...

  • Customer Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Programmed Full time

    PERSOLKELLY, a leading partner of innovative homewares wholesalers, is seeking an experienced Customer Service Manager to contribute to the company's growth in Alexandria.As a vital member of the team, you will report directly to the Director and play a crucial role in enhancing customer experiences and staff capability.About the RoleThe Customer Service...

  • Customer Experience Manager

    4 days ago

    Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

    MAYDAY Recruitment Group is seeking a skilled Customer Experience Manager to lead a team of customer service professionals in the healthcare sector.This role involves driving operational success, ensuring high-quality customer interactions, and fostering a culture of continuous improvement. As a key leader, you will be responsible for coaching and guiding...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Inchcape Full time

    At Inchcape, we're dedicated to delivering exceptional customer experiences across our automotive retail network. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience for our retail customers.About the RoleAs a key member of our team, you'll be responsible...

  • Customer Experience Director

    2 days ago

    Sydney, New South Wales, Australia XE Full time

    Xe is a global leader in currency services, delivering innovative solutions to individuals and businesses. We strive to create a seamless customer experience through our comprehensive range of products and services.As a Customer Experience Director at Xe, you will play a crucial role in driving our mission forward. Your primary focus will be on leading the...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia XE Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at XE. As a key member of our support team, you will be responsible for delivering an exceptional customer experience across all touchpoints.Key ResponsibilitiesDrive the Customer Care Team to deliver a high-impact support experience for consumers and businesses,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Bed Bath N' Table AU Full time

    About Bed Bath N' Table AUWe are a 100% Australian owned family run business dedicated to helping our customers create their dream home. With over 180 stores across Australia and key locations in New Zealand and Singapore, we offer a unique opportunity for driven and inspired individuals to join our exciting journey.What We OfferA competitive salary of...

  • Customer Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia XE Full time

    At XE, we're dedicated to providing a comprehensive range of currency services and products. Our goal is to deliver an exceptional customer experience through our Currency Converter, Market Analysis, Currency Data API, and secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile apps,...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia XE Full time

    OverviewXe is a leading provider of currency services and products, including a comprehensive range of currency converters, market analysis, and secure money transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile apps, and over the phone. Our goal is to provide an exceptional customer experience...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia XE Full time

    At XE, we strive to deliver exceptional customer experiences through our comprehensive range of currency services and products. Our vision is to be a trusted partner for individuals and businesses navigating the complexities of international transactions.The Customer Care Manager will play a pivotal role in ensuring our customers receive the highest level of...

  • Customer Experience Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Adairs Full time

    We're passionate about creating an exceptional customer experience at Adairs. As a key member of our team, you'll play a crucial role in delivering outstanding service and ensuring our customers feel valued and inspired.Key responsibilities include:Providing expert styling advice and recommendations to customersContributing to the success of our stores...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Take your retail career to the next level at Drake Supermarkets, Australia's largest independently-owned supermarket chain!As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences across our stores. You will lead a team of dedicated professionals, promoting a positive and inclusive work environment that values...

  • Customer Experience Manager Lead

    4 days ago

    Sydney, New South Wales, Australia XE Full time

    Job Description:We are seeking an experienced Customer Experience Manager to lead our customer care team and deliver a high-impact support experience for consumers and businesses.The successful candidate will be responsible for driving the team to achieve key performance targets and service levels, while also encouraging a 'one global team' culture as we...

  • Customer Experience Leadership Opportunity

    3 days ago

    Sydney, New South Wales, Australia Invocare Full time

    About InvoCare:InvoCare is a leading provider of funeral services in Australia, New Zealand and Singapore.We operate private memorial parks and crematoria and are also a leading provider of pet cremation services.Our commitment to compassion, excellence, and innovation sets us apart.Your Next Role:A newly created Regional Manager position for Customer...

  • Customer Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    Director of Customer ExperienceWe are seeking an exceptional leader to join our team as the Customer Experience Director at our Artarmon Dealership.About the RoleThis is a unique opportunity for a seasoned professional with a proven track record in sales leadership and customer experience management. You will lead, coach, and inspire a high-performing team...