Operational Learning Excellence Manager

2 weeks ago


Port Of Brisbane, Australia Commonwealth Bank Full time

Senior Learning Operations Lead Position

The Commonwealth Bank of Australia is a leading provider of integrated financial services, committed to improving governance practices and aligning them with business, stakeholders, and customer needs.

The Learning Domain, situated in the central HR team, is transforming how we build skills and grow careers by ensuring high-quality, impactful learning experiences. Working with the CBA Domain lead for Skilling and Learning, the Learning Domain plays a crucial role in this effort, driving the creation and curation of learning content and ensuring it aligns with our strategic goals and meets the needs of our people.

Optimizing Learning Processes

The Learning Domain is expanding its focus to include a newly established 'Learning Operations Hub', which will streamline and optimize administrative and operational processes across all learning products. This hub will serve as a central service model for HR squads and teams responsible for developing and delivering learning initiatives within the organisation.

The Operational Learning Excellence Manager will be a critical role within this hub, tasked with driving productivity, creating efficient processes, and ensuring that all learning operations are conducted smoothly. The ultimate goal is to enable our teams to deliver high-quality learning experiences that align with our strategic objectives.

Detailed Job Description



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