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Front Desk Ambassador

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Brisbane, Queensland, Australia beBee Careers Full time

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Fairmont Sonoma Mission Inn & Spa. As a Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.

Key Responsibilities:
  • Assist all guests during and throughout their arrival and departure.
  • Maintain cleanliness, safety and order in all of his/her work areas.
  • Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken.

In this role, you will also be responsible for maintaining open lines of communication with all other hotel departments, assisting the Front Office Managers in various projects, and understanding and consistently practicing all aspects of the Bell person & Valet service standards.

You will be working in a fast-paced environment, providing exceptional customer service to our guests while ensuring that all tasks are completed efficiently and effectively. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you.