Customer Insight Expert

5 days ago

Sydney, New South Wales, Australia beBeeInsight Full time $160,000 - $220,000

As a Customer Insights Analyst, you'll play a pivotal role in shaping how we engage with and support our customers.

The Customer Insights function is all about putting the customer at the heart of every decision, through data, research, and actionable insights.

We're looking for an individual who can help us deeply understand how our customers think, feel and behave.

Key responsibilities include managing and evolving our Voice of the Customer (VOC) program, leading research and analysis projects, and delivering insights that drive tangible improvements across acquisition, retention, product, and digital experience.

  • Manage and evolve our Voice of Customer program to ensure meaningful measurement and tracking
  • Design and deliver research projects and uncover actionable insights that inform decisions across the business
  • Analyse customer behaviour and pain points across multiple data sources to improve satisfaction and loyalty
  • Support digital transformation by identifying trends and analysing customer engagement across channels
  • Collaborate cross-functionally to champion customer perspectives and embed best-practice customer experience approaches

To succeed in this role, you'll need:

  • 3+ years' experience in customer experience, insights, data analytics or marketing
  • Strong background in both qualitative and quantitative research methods
  • Proven ability to interpret data and translate it into compelling, actionable recommendations
  • Excellent communication, stakeholder engagement and project management skills
  • A passion for understanding customer behaviour and advocating for their needs
  • Tertiary qualifications in Business, Marketing or a related field
  • Experience with SQL, SAS or BI tools (e.g. Tableau, Qualtrics)
  • Familiarity with customer feedback platforms and insight collection technologies
Benefits

We offer a range of benefits to support your physical, mental and financial wellbeing.

  • New starter benefit to help set up a functional home workspace
  • 50% discount on employee health insurance + 35% off travel insurance
  • The opportunity to give back to the community through paid leave for volunteering
  • Access to our corporate fitness discounts
  • Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
  • 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

Join a collaborative team that values diversity and inclusivity.

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