Chief Voice Software Architect

1 week ago


Melbourne, Victoria, Australia Five9 Full time

Develop a scalable, highly available global voice platform as part of an agile team at Five9. Our cloud contact center software brings innovation to customers worldwide.

We celebrate diversity and foster an inclusive environment, empowering employees to be their authentic selves. Direct customer interaction allows us to address concerns promptly and use feedback to improve the product.

Job Description

This role identifies customer business challenges and delivers value through solution implementation and ongoing support. Direct customer interaction may be required, and collaboration with other teams in the organization is involved.

  • Understand performance and scalability principles and apply them when developing software.
  • Collaborate with Product Managers, Architects, Engineering leaders, and test engineers.
  • Mentor and train junior team members.
Requirements

To succeed in this role, you should have:

  • 3+ years of industry experience in software development and troubleshooting VoIP systems.
  • Hands-on experience in writing backend code in C++ on both Windows and Mac OS.
  • Experience in troubleshooting tools, audio media analysis, and good debugging skills.
  • Experience working on complex problems and systems.
  • Experience working within an Agile/Scrum team.
  • A positive, self-motivated attitude with a strong sense of ownership.
  • Strong communication skills, both verbal and written.
  • A Bachelor's degree (or equivalent /above) in a relevant discipline.
Desirable Skills

The following skills are advantageous for this role:

  • Good understanding of VoIP protocols like SIP, RTP, RTCP, WebRTC.
  • Experience with virtual environments like Citrix and VMware.
  • Familiarity with JavaScript, Node.js.
  • Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers.
Benefits

This role offers a competitive salary ($140,000 - $160,000 per year), a bonus scheme, employee referral program, employee assistance program, flu vaccinations, and more. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.



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