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Order Fulfillment Expert

2 weeks ago

Melbourne, Victoria, Australia Good Guys Group Full time

Are you passionate about delivering exceptional customer experiences? Do you have a proven track record of providing outstanding service in a fast-paced retail environment?

About The Good Guys Group

We are a leading Australian retailer with a strong commitment to customer satisfaction. Our network of over 100 stores across Australia offers unbeatable deals and exceptional service to our customers, and we're looking for talented individuals like you to help us achieve this goal.

We value diversity, creativity, and ideas, and our dynamic environment is the perfect place for someone who thrives in a team setting and is passionate about delivering outstanding results.

Key Responsibilities:
  • Ensure the efficient delivery of customer orders and effective resolution of issues
  • Manage third-party sales and payment channel enquiries and facilitate the resolution of issues
  • Identify and escalate website defects to trigger corrections and reduce reputational risk or financial loss
Requirements:
  • Proven customer service skills and experience
  • Ability to multitask and follow processes
  • Accuracy and attention to detail
  • Intermediate computer and numerical skills required