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Commercial Manager
2 months ago
About the Role
The Commercial Manager - Rail Access will be a senior member of the leadership team within the Commercial Function of Ports & Terminals at DP World. This role is responsible for developing and implementing commercial strategies, plans, and processes to maximize efficiency of rail access.
Key Responsibilities
- Develop and maintain high standards of communication with DP World customers.
- Manage relationships with rail operators and intermodal terminal customers.
- Develop a detailed understanding of the requirements of each of DP World's customer lines.
- Drive further development and interface solutions between customers and DP World to increase efficiency of container flow and logistic chain.
- Lead edge customer service through deep understanding and knowledge of our customers' requirements and needs.
- Provide statistical reporting and analysis, budgeting and forecasting, global and domestic market intelligence, cost and pricing modeling.
- Develop a contract monitoring framework with the objective of accurately interpreting and reporting on DP World's performance against contract.
- Liaise with and negotiate with Rail Operators / Customers on Port Window access.
- Develop a clear understanding of import and export freight volume and strategies to increase movement through rail.
- Review all Current Port Windows & identify areas of improvement / changes to increase utilisation.
- Develop & manage KPIs on Window utilisation with Rail Operators / Customers.
- Provide market intelligence, statistical information, volumes and revenue, and other key data to form the base for the annual budgeting process relating to DP World's rail programs.
- Provide ongoing analysis and comparisons of actual volumes and revenue against budgets, targets, and reforecast budgets. Oversee the daily, weekly, and ad hoc supply chain and intermodal customer communications.
Requirements
- Tertiary qualification in Statistics and Business and/or Finance and Business.
- At least 7 years' experience in Rail Operations and understanding of Port Rail Access.
- Sound knowledge of Regulatory requirements in Rail.
- Experience in landside logistics and international supply chains.
- A high level of computer literacy, particularly in the area of Excel and databases.
- Strong attention to detail.
- Highly numerate.
- Conceptual Thinking.
- Analytical Thinking.
- Customer Service Orientation.
- Achievement Orientation.
- Impact & Influence.
