
Water Utility Customer Service Specialist
6 days ago
About the Role: We are seeking a proactive professional to deliver exceptional customer service for our water utility.
The role involves handling customer enquiries, resolving issues where possible, supporting customers with water and sewer network concerns, and ensuring all interactions meet relevant legislation and policies. It requires strong communication skills, system knowledge, and a commitment to delivering a professional and positive customer experience.
Key Responsibilities:
This role will involve:
Investigating and resolving customer complaints by liaising with internal and external stakeholders, identifying hardship or support needs, and ensuring timely and accurate outcomes.
Processing customer transactions and maintaining records using various systems, updating customer information, and monitoring system reports and online requests.
About You:
You will need to have substantial proven customer service experience demonstrating high levels of customer service values and practices.
You should possess well-developed interpersonal skills, including written and oral communication that facilitates working with customers, stakeholders, and teams, with the ability to create a shared understanding and commitment.
You should also have great time management skills and a can-do attitude with great investigative/analytical skills.
Judgement and Decision making - complex problem-solving to design long-term solutions is essential.
Knowledge of the water industry and/or utility billing issues is also desirable.
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