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Technical Service Advisor
2 weeks ago
As a Technical Service Advisor, you will be responsible for providing expert technical guidance to customers and account representatives via phone, ensuring that their needs are met promptly and professionally. Your primary responsibilities will include troubleshooting brake lathe service issues, dispatching service calls, and processing customer parts orders.
Main Responsibilities:
- Troubleshooting brake lathe service issues over the phone, resolving issues efficiently and effectively.
- Dispatching service calls to ensure prompt response to customer needs.
- Processing customer parts orders and managing inventory levels to minimize stockouts and overstocking.
- Maintaining accurate records of repairs and returns to ensure smooth communication with customers.
Requirements:
To succeed in this role, you will need strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment. Mechanical aptitude and good communication skills are essential, as is the ability to multitask and prioritize tasks effectively. You should also be able to lift up to 20 pounds frequently and up to 55 pounds occasionally, and have specific vision requirements including close vision and color vision.
