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Department Head

2 months ago


Adelaide, South Australia Workforce Australia for Individuals Full time

As a Department Manager at Workforce Australia for Individuals, you will play a crucial role in driving the success of our organization by leading a high-performing team and delivering exceptional results. Your primary responsibility will be to develop and implement strategies that align with our company's goals and objectives, ensuring that your department consistently meets and exceeds expectations.

Key Responsibilities:
  • Performance Management: Evaluate and manage the performance of your team, providing regular feedback, executing performance development reviews, and developing plans to improve individual and team performance.
  • Commercial Strategy: Analyze and follow up on sales and profit KPIs for your department, working closely with visual merchandisers to maximize sales and drive business growth.
  • Team Development: Foster a positive and inclusive team culture, supporting the development of your team members through succession planning, talent development, and structured performance management.
  • Customer Experience: Ensure that your department consistently delivers a great customer experience, meeting H&M standards and using the Customer Experience Tool to monitor and improve performance.
  • Operational Excellence: Work with your visual team to implement the Commercial Handbook, ensuring that all aspects of department operations are aligned with company standards and best practices.