Transport Operations Manager

4 days ago


Newcastle, New South Wales, Australia Followmont Transport Pty Ltd Full time
Company Overview:
FOLLOWMONT Transport Pty Ltd is a family business dedicated to delivering exceptional service and maintaining strong relationships with customers, people, and suppliers.

Job Description:

We are seeking an experienced Fleet Controller to lead our dynamic team in ensuring operational excellence. The successful candidate will be responsible for overseeing the day-to-day management of drivers, fleet, and resources.

This role requires technical expertise, problem-solving ingenuity, and a commitment to upholding FOLLOWMONT values. As a key member of our operations team, you will play a crucial part in maintaining our high standards of quality and efficiency.


Key Responsibilities:
  1. Operational Planning: Efficiently plan and roster resources to meet operational demands, allocate fleet effectively, and monitor and resolve missed pickups.
  2. Safety & Compliance: Ensure adherence to Standard Operating Procedures (SOPs), conduct safety training, oversee compliance with safety policies, and manage incidents.
  3. Customer Experience: Deliver exceptional service, resolve customer inquiries and complaints efficiently, and foster strong interdepartmental relationships.


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