Expert Technical Problem Solver
1 week ago
Estimated salary: $120,000 - $180,000 per year.
About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for delivering exceptional support experiences to our global customers.
Responsibilities- Resolve complex customer technical issues through troubleshooting and problem-solving skills.
- Analyze problems and develop solutions using log analysis and proprietary tools.
- Collaborate with cross-team and cross-product resources to resolve moderately complex customer issues.
- 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
- Microsoft Dynamics 365 CE Experience is required.
- Knowledge of other Microsoft stack technologies such as SQL Server, IIS, ADFS, Exchange, Visual Studio.
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
At Microsoft, we empower every person and organization on the planet to achieve more. We believe in building a culture of inclusion where everyone can thrive at work and beyond. Our mission is to innovate to empower others and collaborate to realize our shared goals.
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