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Travel Assistance Case Manager

1 week ago

Brisbane, Queensland, Australia Cover-More Group Full time
Job Overview

Cover-More Group is seeking a highly skilled Travel Assistance Case Manager to join our team. As a key member of our customer service and travel support team, you will be responsible for providing expert assistance to travellers who require emergency help while abroad.

Your primary role will involve taking calls from distressed travellers, assessing their needs, and providing tailored advice to help resolve their problems. You will work closely with our global network of medical and security experts to locate the nearest suitable facilities and ensure that travellers receive the care they need.

In addition to your technical skills, you will also be expected to possess excellent interpersonal and communication skills, with the ability to remain calm and empathetic in high-pressure situations.

This is an exciting opportunity for a motivated and compassionate individual to make a real difference in the lives of travellers. If you are passionate about delivering exceptional customer service and have a strong desire to help others, we encourage you to apply.