Customer Support Specialist Expert

2 weeks ago

Brisbane, Queensland, Australia Mable Full time

We are a fast-growing healthtech platform dedicated to connecting Australians with disability and aged care support to independent support workers. We value diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Description

The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty.

  • Assisting the Mable community in a high-volume inbound call centre environment, also supporting additional channels as required.
  • Displaying excellent interpersonal skills with an empathetic and compassionate approach to customers.
  • Recognising opportunities to increase customer satisfaction and working towards a resolution or escalating where required.
Required Skills and Qualifications

To be successful in this role, you will need:

  • To be excited about working in a fast-paced, high-volume environment and think big with a sense of urgency for our customers.
  • To be a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes.
  • To have experience using Salesforce or similar CRM systems and enjoy learning new things.
Benefits

Mable offers a range of benefits to support your career growth and well-being, including:

  • A competitive salary and benefits package.
  • The opportunity to learn from industry experts and experienced leaders.
  • A flexible work arrangement that balances time in the office with remote work.

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