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Senior Automotive Customer Service Representative

1 week ago

Townsville, Queensland, Australia Sci-Fleet Motors Full time

About Our Company:

Since 1979, Sci-Fleet Hino has grown to be one of the largest organizations within the motor vehicle industry. Our commitment to providing customers with not only a reliable brand but also exceptional customer service has made us a leader in the Australian medium duty truck market.

We are currently seeking a Service Advisor (Night Shift) to join our team at our Coopers Plains Service Centre. This is a fantastic opportunity for individuals who are looking to develop their skills and experience in a fast-paced and dynamic environment.

Job Description:

  • Provide customer service and support to guests
  • Communicate effectively with customers, sales representatives, and service technicians
  • Process orders, invoices, and payments in a timely and accurate manner
  • Assist customers with bookings, enquiries, and service scheduling
  • Liaise with customers to determine repair and service timelines
  • Arrange loan vehicles for customers
  • Operate specialized automotive dealership management software

Requirements:

  • A strong passion for delivering outstanding customer service
  • Mechanical knowledge and/or experience highly regarded
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and ability to produce quality work

What We Offer:

  • A supportive and dynamic working environment
  • Opportunities for career growth and development
  • Free and confidential support through our Employee Assistance Program (EAP)