Heavy Duty Truck Components Specialist
3 days ago
A dynamic opportunity has arisen for a skilled Heavy Duty Truck Components Specialist to join our team at the Wacol National Parts Distribution Centre. This is a full-time, permanent position that requires strong technical knowledge and excellent customer service skills.
About UsPenske is a leading distributor of premium power systems solutions from mtu, Detroit, and Allison Transmission, as well as the distributor of Western Star Trucks, Dennis Eagle, and MAN Truck & Bus. With over 1,300 employees across Australia and New Zealand, we are an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence.
Key Responsibilities- Provide technical support to dealers/branches on heavy duty truck components, including engine, transmission, and chassis-related queries.
- Liaise with OEM partners to resolve parts technical queries that cannot be resolved internally.
- Collaborate with internal departments to provide customer responses on vendor availability, new part numbers, and tracking outstanding orders.
- Communicate with PDC staff regarding order amendments, shipment receipt timelines, and report any issues or customer concerns.
- Implement standardized answers to frequently asked questions and utilize the CRM database.
- Support the IDS Inventory and Freight Management Systems.
- Demonstrate a strong customer service ethos.
- Possess knowledge/background in heavy duty truck and/or heavy duty engine.
- Ability to apply problem-solving techniques to analyze situations and communicate effectively with dealers and fellow team members.
- Willingness and ability to work with computer operating systems (IDS, ERA, and CRM).
The estimated salary for this position is around $90,000 per annum, depending on experience. As a valued member of our team, you will enjoy a range of benefits, including flexible work arrangements, onsite parking, accredited training and development programs, commitment to providing the highest levels of safety, technical, and leadership training, competitive remuneration, reward and recognition programs, employee referral program, employee assistance program, family-friendly benefits, access to discounted travel, health insurance, and motor vehicle benefits.
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