Senior Customer Retention Manager
1 week ago
Audika, a leading hearing healthcare company, is seeking an experienced Senior Customer Retention Manager to join our team.
About the RoleWe are looking for a seasoned marketing professional with expertise in CRM strategy and execution to lead our customer retention initiatives. The successful candidate will be responsible for developing and implementing effective customer retention campaigns, owning the segmentation and management of our CRM database, and creating multiple consumer journeys.
The ideal candidate will have a strong understanding of direct response marketing, lead generation, brand strategy, and digital marketing automation. They will also possess excellent project management skills, analytical abilities, and technical knowledge of CRM systems such as Salesforce or Microsoft CRM.
Key Responsibilities- Develop and execute customer retention strategies to increase revenue and improve customer satisfaction
- Owning the segmentation and management of the CRM database to create targeted marketing campaigns
- Creating multiple consumer journeys to enhance the customer experience
- 10+ years of marketing experience, including leadership roles in CRM strategy and execution
- Strong direct response marketing experience in a retail network environment
- Experience with CRM systems, such as Salesforce or Microsoft CRM
- Competitive salary: $120,000 - $150,000 per annum
- Superannuation and performance incentives
- Supportive and fun team environment
- Professional development opportunities through clear career path and training
- MyRewards program offering discounts at over 300 retailers and services
- Online Wellbeing centre providing activities, workouts, meditations, and financial advice
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Senior Marketing Manager
1 month ago
North Ryde, New South Wales, Australia Audika Full timeAbout this role:Audika, part of Demant, a world-leading hearing healthcare group, is looking for a skilled Senior Marketing Manager - Customer Retention to join our team. The successful candidate will be responsible for planning, executing, and following up on customer retention and continuity campaigns, ensuring our relationship with consumers is insightful...
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Customer Experience Manager
2 weeks ago
North Ryde, New South Wales, Australia Macquarie University Full timeAbout Macquarie University Sport and Aquatic CentreMacquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to cater to the diverse health, fitness, and sporting needs of our members and guests.We offer an extensive range of facilities, including a 6-lane heated indoor pool, an 8-lane outdoor heated Olympic-sized swimming pool,...
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Senior Manager Customer Deal Desk
1 month ago
North Ryde, New South Wales, Australia Cerner Full timeJob DescriptionThe Senior Manager - Customer Deal Desk leads a team of Customer Deal Desk Managers who are responsible for the end-to-end contracting process for the largest and most complex or strategic deals in the region. They use their commercial and contractual expertise and knowledge of Oracle policies and processes to place these deals in the best...
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Customer Experience Manager
1 month ago
North Ryde, New South Wales, Australia Macquarie University Full timeAbout the RoleAs a key member of our Member Experience team at Macquarie University Sport and Aquatic Centre, you will play a pivotal role in ensuring our members have a great experience. You will lead a front-line team, supervise member engagement, and contribute to our centre's success.ResponsibilitiesSupervise and Coach: Lead the front-line member...
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Customer Service Specialist
4 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeJob Title: Customer Service OfficerAbout Us:Greencross is a leading integrated pet wellness organization in Australia, boasting a vast network of retail stores, veterinary practices, and animal emergency hospitals. Our mission is to spread happiness by nurturing the love for pets.Job Description:We are seeking dedicated and results-driven team members to...
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North Ryde, New South Wales, Australia Cerner Full timeJob OverviewWe are seeking an experienced Senior Manager to lead our Customer Deal Desk team in driving the end-to-end contracting process for large and complex deals.
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Senior Manager Customer Deal Desk Specialist
4 weeks ago
North Ryde, New South Wales, Australia Cerner Full timeJob DescriptionThe Senior Manager - Customer Deal Desk leads a team of Customer Deal Desk Managers who are responsible for the end-to-end contracting process for the largest and most complex deals in the region. They utilize their commercial and contractual expertise, as well as their knowledge of Oracle policies and processes, to position these deals for...
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Senior Retail Operations Manager
2 weeks ago
North Ryde, New South Wales, Australia Frontline Recruitment Full timeSales LeadershipWe are seeking a highly skilled Senior Retail Operations Manager to lead our Sydney Flagship locations in Castle Hill and Sydney City. As a senior-level manager, you will be responsible for the overall profitability of the store, ensuring all targets and KPIs are met and exceeded.Drive sales growth through effective leadership, analysis of...
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Customer Service Ambassador
3 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeGreencross Vets, a leading pet wellness organization in Australia, is seeking two skilled professionals to fill the role of Full-time Customer Service Officer at our North Ryde Support Office in New South Wales.Job OverviewThis position involves providing exceptional customer support in a fast-paced environment to Healthy Pets Plus members. Reporting to the...
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Customer Solutions Advisor
2 weeks ago
North Ryde, New South Wales, Australia Bupa Full timeCompany OverviewWe are a leading health insurance company that values our customers and strives to provide them with the best possible care. Our team is passionate about making a difference in people's lives, and we believe that our employees are the key to achieving this goal.Estimated Salary: $80,000 - $110,000 per annumJob DescriptionAs a Customer...
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Customer Value Ambassador
3 weeks ago
North Ryde, New South Wales, Australia Bupa Full timeA career at Bupa offers unparalleled opportunities for growth and development. Our commitment to supporting our employees in all aspects of their lives sets us apart from other companies.As a Customer Value Specialist, you will be surrounded by a supportive team that encourages collaboration and innovation. Your primary focus will be on delivering...
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Senior Business Growth Manager
1 week ago
North Ryde, New South Wales, Australia Netstar Australia Full timeSenior Business Growth ManagerNetstar Australia is seeking a skilled and experienced Senior Business Growth Manager to lead our business development efforts in Macquarie Park.We are looking for an individual with a strong background in business development, who can create opportunities that drive revenue growth and enhance our products and services.Duties...
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North Adelaide, South Australia Next Gen Health & Lifestyle Clubs Full timeAbout the RoleWe are seeking a skilled Membership Administrator to join our team at Next Gen Health & Lifestyle Clubs. This role offers an exciting opportunity to utilize your exceptional customer service skills and experience in membership administration to drive sales and retention efforts.Key Responsibilities:Retain members through every interaction,...
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Senior Quality Assurance Manager
4 weeks ago
North Ryde, New South Wales, Australia New Horizons Full timeAbout New HorizonsNew Horizons is committed to enhancing wellbeing by providing expert advice and services that help customers discover their potential. Our organisation strives towards a vision of happy, inclusive communities that create opportunities.Job OverviewThis role is part of the Enterprise Risk & Business Assurance Team, which plays a pivotal role...
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Senior Manager Contracting Solutions Lead
2 weeks ago
North Ryde, New South Wales, Australia Cerner Full timeWe are seeking an experienced Senior Manager to lead our Customer Deal Desk team, driving the end-to-end contracting process for our most complex and strategic deals.As a key member of our organization, you will be responsible for providing commercial and contractual expertise, utilizing your knowledge of Oracle policies and processes to position deals for...
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Regional Senior Manager
1 month ago
North Ryde, New South Wales, Australia Oracle Full timeJob DescriptionOracle is seeking a highly motivated Regional Senior Manager to lead our sales channels and alliances in the ANZ region. The ideal candidate will have experience managing partner relationships, identifying new business opportunities, and developing joint business plans with key stakeholders.Key ResponsibilitiesLead engagements with end...
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Front Desk Manager Assistant
1 month ago
North Ryde, New South Wales, Australia Marriott Full timeJob SummaryWe are seeking a skilled Front Office Manager Assistant to support the administration of front office functions and supervise staff on a daily basis.Assists the Front Office Manager in directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.Ensures guest and employee...
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Senior Store Manager
3 weeks ago
North Ryde, New South Wales, Australia FREEDOM Full timeAbout this OpportunityAt Freedom, we're passionate about delivering beautiful home decor and furniture to customers across Australia. We're seeking a Senior Store Manager to join our team in the North Shore of Sydney.Role OverviewThis is an exciting opportunity for a highly skilled and experienced Store Manager to lead a team of sales professionals in a...
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Senior Infrastructure Manager
3 weeks ago
North Ryde, New South Wales, Australia Aristocrat Technologies Australia PL Full timeAristocrat Technologies Australia P/L is seeking a highly skilled Senior Infrastructure Manager to oversee the day-to-day operations of our Global Infrastructure Services in Australia. The successful candidate will be responsible for managing a team, ensuring the stable operation and delivery of IT infrastructure and critical business applications.Key...
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Senior Manager Deal Desk Operations
3 weeks ago
North Ryde, New South Wales, Australia Cerner Full timeAbout the RoleWe are seeking a Senior Manager to lead our Customer Deal Desk team, responsible for end-to-end contracting processes for complex deals.Key ResponsibilitiesManage a team of direct reports and provide leadership to the wider organization.Provide dedicated support and lead virtual deal teams, hosting regular calls and project managing tasks.Work...