Senior Customer Retention Manager

1 week ago


North Ryde, New South Wales, Australia Audika Full time
Senior Customer Retention Manager

Audika, a leading hearing healthcare company, is seeking an experienced Senior Customer Retention Manager to join our team.

About the Role

We are looking for a seasoned marketing professional with expertise in CRM strategy and execution to lead our customer retention initiatives. The successful candidate will be responsible for developing and implementing effective customer retention campaigns, owning the segmentation and management of our CRM database, and creating multiple consumer journeys.

The ideal candidate will have a strong understanding of direct response marketing, lead generation, brand strategy, and digital marketing automation. They will also possess excellent project management skills, analytical abilities, and technical knowledge of CRM systems such as Salesforce or Microsoft CRM.

Key Responsibilities
  • Develop and execute customer retention strategies to increase revenue and improve customer satisfaction
  • Owning the segmentation and management of the CRM database to create targeted marketing campaigns
  • Creating multiple consumer journeys to enhance the customer experience
Requirements
  • 10+ years of marketing experience, including leadership roles in CRM strategy and execution
  • Strong direct response marketing experience in a retail network environment
  • Experience with CRM systems, such as Salesforce or Microsoft CRM
What We Offer
  • Competitive salary: $120,000 - $150,000 per annum
  • Superannuation and performance incentives
  • Supportive and fun team environment
  • Professional development opportunities through clear career path and training
  • MyRewards program offering discounts at over 300 retailers and services
  • Online Wellbeing centre providing activities, workouts, meditations, and financial advice


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