Technical Business Analyst

2 weeks ago


Melbourne, Victoria, Australia QPC Australia Full time

This is an exciting opportunity to join QPC Australia as a Senior Solution Architect and lead the implementation of a key CCaaS project for an enterprise customer.

About the Project

The project involves working closely with customers, engineers, and project managers to define business needs, document solution designs, and coordinate with multiple stakeholders to achieve project success.

The ideal candidate will have:

  • Proven experience as a Solution Architect, Technical BA or similar role in a CCaaS environment.
  • Exceptional documentation skills, with the ability to create structured, detailed solution designs and requirements documentation.
  • Strong knowledge of Genesys Cloud, Amazon Connect, or other leading cloud contact centre platforms.
  • Experience designing and implementing IVR, AI automation, call routing, and omnichannel solutions.
  • Understanding of API integrations, cloud-based architectures, CRM/WFM integrations, and security best practices.
  • Strong stakeholder engagement and coordination skills, with the ability to manage and align multiple teams.
  • Ability to quickly adapt to new technologies and evolving customer requirements.


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