Water Quality Laboratory Operations Director

6 days ago


Notting Hill, Victoria, Australia SGS Australia Full time

Company Overview:

SGS Australia is a leading testing, inspection and certification company with a global presence.

We are recognized for our commitment to sustainability, quality and integrity.

Our diverse workforce operates a network of offices and laboratories around the world.

Salary:$85,000 - $110,000 per annum based on location and experience

Job Description:

The Water Quality Laboratory Operations Director will be responsible for ensuring SGS Notting Hill laboratory operations meet contractual obligations to clients for field sampling and laboratory testing services.

Key Responsibilities:

  • Work closely with clients to scope out sampling schedules and laboratory testing requirements
  • Act as a key client contact for SGS on a regular basis throughout the contracts
  • Lead and develop field and microbiological teams to ensure they have required inductions, training, job details and equipment to perform their duties safely and efficiently
  • Develop and manage routine field sampling schedules per contract requirements
  • Respond to and act on client non-routine or emergency sampling and testing requests
  • Submit regular health/safety and lab performance KPI reports to clients
  • Monitor and report on client satisfaction issues
  • Work together with sample reception team to ensure samples are registered into SGS LIMS accurately
  • Communicate with clients on any TAT delays, technical and compliance issues
  • Carry out technical and improvement projects as required

Required Skills and Qualifications:

  • Commercial laboratory operation and management experience
  • Preferred experience in water testing
  • Tertiary qualification in Science, preferably in Microbiology
  • Customer service or similar stakeholder management skills
  • Good time management skills and ability to multitask

Benefits:

  • A competitive salary package including superannuation
  • Ongoing learning and development opportunities
  • Career development opportunities within a global company
  • A range of employee benefits and discounts through SGS Rewards
  • A supportive and inclusive work environment


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