Water Quality Laboratory Operations Director
6 days ago
Company Overview:
SGS Australia is a leading testing, inspection and certification company with a global presence.
We are recognized for our commitment to sustainability, quality and integrity.
Our diverse workforce operates a network of offices and laboratories around the world.
Salary:$85,000 - $110,000 per annum based on location and experience
Job Description:
The Water Quality Laboratory Operations Director will be responsible for ensuring SGS Notting Hill laboratory operations meet contractual obligations to clients for field sampling and laboratory testing services.
Key Responsibilities:
- Work closely with clients to scope out sampling schedules and laboratory testing requirements
- Act as a key client contact for SGS on a regular basis throughout the contracts
- Lead and develop field and microbiological teams to ensure they have required inductions, training, job details and equipment to perform their duties safely and efficiently
- Develop and manage routine field sampling schedules per contract requirements
- Respond to and act on client non-routine or emergency sampling and testing requests
- Submit regular health/safety and lab performance KPI reports to clients
- Monitor and report on client satisfaction issues
- Work together with sample reception team to ensure samples are registered into SGS LIMS accurately
- Communicate with clients on any TAT delays, technical and compliance issues
- Carry out technical and improvement projects as required
Required Skills and Qualifications:
- Commercial laboratory operation and management experience
- Preferred experience in water testing
- Tertiary qualification in Science, preferably in Microbiology
- Customer service or similar stakeholder management skills
- Good time management skills and ability to multitask
Benefits:
- A competitive salary package including superannuation
- Ongoing learning and development opportunities
- Career development opportunities within a global company
- A range of employee benefits and discounts through SGS Rewards
- A supportive and inclusive work environment
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