Automotive Warranty Administrator

3 weeks ago

Sydney, New South Wales, Australia Velocity Truck Centres Full time

**About Velocity Truck Centres**

Velocity Truck Centres is a leading provider of truck dealership services in Australia, with 19 locations across the country. As part of Daimler Trucks' largest dealership group globally, we sell and service Mercedes-Benz, Freightliner, and Fuso trucks.

**Our Team is Growing**

We are seeking an organised and customer-focused individual to join our team as a Warranty Administrator. This role is perfect for those looking to advance their career within the Automotive industry, or for truck or car technicians ready to transition away from hands-on work.

**The Role**

This position involves efficiently tracking warranty payments, reconciling receivables, and processing warranty claims in a timely manner. You will also be responsible for compiling warranty claim documentation and verifying submission criteria required by factory or distributor.

**Key Responsibilities**

  • Efficiently and accurately track warranty payments within the department
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule
  • Process and submit warranty claims in a timely manner and in line with warranty policy and procedures
  • Compile warranty claim documentation in accordance with manufacturer guidelines
  • Verify submission criteria required by factory or distributor
  • Post credits into the dealer management system
  • Follow up on payment of outstanding claims
  • Control warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing, and storing of parts in systematic order

**Requirements**

  • Previous experience working in a Warranty Administration, Technician, Parts, or Service Advisor role within a dealership environment is preferred
  • Understanding of Warranty policies and procedures
  • Ability to interpret technical information relating to automotive products
  • Knowledge and experience of Microsoft Office suite
  • Proactive attitude with excellent attention to detail
  • Commitment to delivering a high level of customer service
  • Strong organisational, decision-making, and problem-solving skills

**What We Offer**

  • An attractive salary package based on experience and skills (estimated $70,000 - $90,000 per annum)
  • Ongoing training and development including in-house and manufacturer training
  • Long-term employment with career progression
  • A friendly team-based working environment
  • Access to a wide range of employee benefits

**Join Our Journey**

We employ over 1,000 people in 19 locations around Australia. Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.

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