Luxury Retail Operations Manager

3 weeks ago

Sydney, New South Wales, Australia Frontline Recruitment Full time
About This Role

We are seeking a highly skilled and experienced Luxury Retail Operations Manager to join our team. As a key member of our operations department, you will be responsible for overseeing the handling of all stock and operational processes in store.

This is an exciting opportunity to work closely with our management team to ensure the highest level of stock integrity is upheld. You will play a crucial role in maintaining the organisation of the BOH & Offsite Storeroom, including display and sellable inventory, packaging, and supplies.

Main Responsibilities
  • Operations:
    • Receiving: Accurately and promptly receive weekly inventory and store supplies, and assist with restock replenishment.
    • Order Fulfillment: Oversee the BOH flow for various sales channels (in-store and online), ensuring efficient packaging and delivery.
    • Inventory & Supply Management: Ensure inventory accuracy for sellable and display items, manage internal adjustments and transfers, support inventory counts, and address discrepancies. Document shrinkage causes and implement measures to minimise it.
    • Storage & Organization: Maintain the organisation of the BOH & Offsite Storeroom, including display and sellable inventory, packaging, and supplies.
    • Technology Management: Ensure all technology functions properly and address issues as they arise. Escalate unresolved issues to store management or IT.
  • Visual Merchandising:
    • Collaborate with the Visual Lead to analyse performance metrics and stock levels, and take actions to enhance sales.
    • Maintain visual displays and product arrangements daily, report damaged products or tools, and provide feedback on gaps and opportunities.
  • Sales:
    • Contribute to achieving store KPIs as set by the Manager.
    • Support operational systems and processes to maximize business results.
    • Ensure consistent communication of operational information between leadership and team members.
  • Customer Experience:
    • Deliver a standout customer service experience by fostering relationships through the brand's narrative.
    • Step into a sales role when necessary and support the overall in-store customer experience.
    • Perform tasks and assist in maintaining a clean and organised store.
    • Ensure customers receive their products in a timely and premium fashion.
    • Seek feedback from management on your performance, and take advantage of training and development opportunities.

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