Conversational Experience Architect

1 day ago

Melbourne, Victoria, Australia beBeeDesigner Full time $100,000 - $150,000
Job Overview

We are seeking a highly skilled Conversational Designer to craft human-centred interactions that help people achieve their goals across various interfaces.

The successful candidate will work closely with cross-functional teams to define conversational flows, system personalities, and capabilities. The primary objective is to ensure that agent interactions are clear, inclusive, reliable, and humanised, aligned to intent and brand voice even in complex situations.

Main Responsibilities
  • Design human-centred, natural, and concise language for AI-driven interactions
  • Create tone variation, provide contextual cues, and progressive disclosure as relationships and conversations evolve
  • Detail design for the use of voice, text, auditory and visual motifs, gesture inputs, and cross-modal interactions
  • Develop dialogue or narrative trees to display pathways
  • Shape intent recognition, disambiguation, turn-taking, error handling, and escalation scenarios and interactions
  • Map flows using UI elements or freeform text depending on context
  • Plan for modes of interaction including zero-UI (selection, typing, talking, sequences, and other affordances)
  • Define the agent's voice, behaviour, and boundaries, shaping how it responds, remembers, and acts under pressure across brands and contexts
  • Partner with tech to shape what the agent knows, remembers, and can do within or across contexts
  • Craft content with contextual and personalised/adaptive awareness where possible
  • Use auth, agent memory, and context to personalise responses and guide continuity of experiences across ecosystem
  • Design for multilingual use or tone variations and cross-cultural sensitivities
  • Set up user testing, smoke trials, and logging for fallbacks or confusion tracking instances
  • Support closed-loop feedback and surface ecosystem frictions related to cross-channel experiences
  • Ensure AI experiences are safe, transparent, and respectful
  • Design with neurodiverse and assistive tech users in mind
  • Work with Product, Engineering, and Marketing teams to define agent goals, build intent models, slot filling, integrations, and brand tone

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